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Frequently Asked Questions

Contents:

  1. Can I buy accessories directly from Ford Motor Company?
  2. What if I have a question about my order?
  3. What do I do if there's a problem with my order?
  4. How Do I retrieve my login information?

1. Can I buy accessories directly from Ford Motor Company?

The Ford, Lincoln and Mercury Accessories website (this website) is brought to you by Ford Motor Company together with the Ford or Lincoln Dealership that you select to shop with. Ford Motor Company is not the seller of the parts and/or accessories offered for sale on this website. Rather, any and all parts and accessories purchased through this website are sold to you by your dealer.

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2. What if I have a question about my order?

For questions about your order or products, you will need to contact your selected dealer's Parts Department. Dealer contact information is located online and your order confirmation email.

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3. What do I do if there's a problem with my order?

Ford Custom Accessories is dedicated to providing you with the highest quality in every product we make and sell. In the unlikely event that you receive a damaged or defective item, or if you experience any other issues with your order, such as an incorrect item received, a significant delay or a billing discrepancy, you should contact your selling dealer.

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4. How Do I retrieve my login information?

Look for the link "Login or Register" at the top of the web page. Click this link and then click the link "Forgot Your Password?" in the registered customers section. Provide your registered email address and a new password will be sent to you via your email account.

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