Help Center

Contents:

1. Payment Options
2. Warranty Information
3. Shipping and Delivery
4. Returns and Exchanges

1. Payment Options

Many Ford and Lincoln Dealerships now accept credit card and PayPal orders online. You will see which payment types the Dealer accepts during the dealer selection process.

In the event that your selected dealership does not accept online payments, you can still order your accessories on line and then arrange a payment method with the Dealership directly.

Dealers offer different types of online shopping experiences:

	Full eCommerce	Online Pricing	Online Catalog
Displays Pricing Online	Dealer's Part & Install Price	Dealer's Part & Install Price	Suggested Retail Price
PayPal© & Major Credit Cards	Yes	By Phone or At Dealer	By Phone or At Dealer
FedEx© Shipping	Yes	Pickup at Dealer	Pickup at Delaer

Back to top

2. Warranty Information

Genuine Ford Accessories will be warranted for whichever provides you the greatest benefit: 12 months or 12,000 miles (whichever occurs first) or the remainder of your Bumper-to-Bumper New Vehicle Limited Warranty. Contact your local Ford or Lincoln dealer for details and a copy of the limited warranty.

Ford Licensed Accessories are warranted by the accessories manufacturer's warranty. Contact your Ford or Lincoln Dealer for details regarding the manufacturer's limited warranty and/or a copy of the Ford Licensed Accessories product limited warranty offered by the accessory manufacturer. Ford Licensed Accessories products are fully designed and developed by the accessory manufacturer and have not been designed or tested to Ford Motor Company engineering requirements.

Back to top

3. Shipping & Delivery

There are three ways to get your accessory order as part of the purchase process:

Have It Shipped

If your accessories can be shipped (subject to weight & dimension restrictions), your dealership will ship your order to you from their stock or when your accessory arrives at the dealership (typically within 1-3 business days if the Dealer does not have your item in stock). 

The following FedEx shipping options are available: 

•  FedEx Home Delivery®: 1-7 business days, based on distance to the destination
•  FedEx Standard Overnight®: Next-business-day afternoon

The transit time begins once the package leaves your Dealership.

Note: Your dealer cannot ship to PO, FPO or APO boxes or international addresses other than those in Puerto Rico.

Pick It Up

Instead of having your accessory order shipped to you, you can pick the order up at your Dealer for no charge.

Have Dealer Install

Any accessory that requires dealer installation for warranty purposes will be shipped to the dealership.

Note that if any accessory in your order requires installation, the entire order will be shipped to the dealership.

Back to top

4. Returns

Your dealer will accept returns or exchanges of most Ford Accessories purchased through this website if they are postmarked or received within 30 days of customer receipt. Electronics, wheels and custom-painted parts cannot be returned at any time for any reason. All returns and exchanges must be returned to your dealer in person or via shipping (at your cost) in the original box with all instructions and hardware, and in the condition it was received. Shipping charges are non-refundable. Returns and exchanges are subject to a restocking fee of up to 10%, which will be waived if the return or exchange is due to an error by your dealer.

Back to top